Verification help

Betsio Casino verification: one check, then straight to your winnings

Your licence requires us to confirm who you are, so withdrawal money only reaches the right person; the whole review takes up to 64 hours.

Start verification

Licensed & auditedALSI-995769 (Anjouan Offshore Finance Authority). Independent audits by SIQ and iTech Labs.

Six things

What does the account check actually involve?

Keep this in view while a withdrawal sits pending or before you send your papers in.

Checks carried out by

Betsio Casino LLC

Licence held under

Anjouan Offshore Finance Authority, ALSI-995769

Review window

64 hours

Compulsory point

At the latest before the first withdrawal

Questions go to

[email protected]

Youngest player allowed

18+

First-time senders

Send it once, send it sharp

We read every file in order of arrival and reply from a real desk, not a queue of templates.

Open before you play on

Everything sits inside your logged-in profile, one screen down from the wallet; open it before you join a table so a pending payout never meets an empty file.

Shoot the whole card, no flash glare

Shoot the full photo ID, both sides if it has two, in daylight with no glare across the portrait or the code strip; cropped edges are the single most common reason we send a file back.

The address on file

A utility bill or bank statement carrying your name and home address works, dated inside the last three months; the name must read exactly as it does on your photo ID.

Time to reopen the tables

Most files clear inside 64 hours and you get an email either way; if something is unreadable we name the page at fault instead of asking for the whole set again.

What we read

Send clear copies and skip the back-and-forth

Our reviewers judge a file on legibility, so a sharp photo beats a perfect document sent blurry.

Photo ID

ConfirmsYour name, face and date of birth

Must showAll four corners, no glare, valid date

Proof of address

ConfirmsWhere you actually live now

Must showYour name, full address, issued in last three months

Payment card image

ConfirmsThe card you paid with is yours

Must showFirst six and last four digits, middle covered

Get your papers accepted first time

Leave the edges intact. Cropping the edges or editing the scan removes the corners and security marks we need to read the whole page. Send the original photo straight from your camera Leave every edge and corner inside the frame

Your ID ran out of date. An expired passport or licence fails the check: the licence requires a document current on the day of review. Renew the document before you resend it Photograph the new card once it arrives

Every digit readable at a glance. Glare, shadow or a thumb across the number hides the details the reviewer must compare with your account. Lay the document flat in daylight Keep fingers off the printed numbers

Why does the casino ask about your money?

Because Betsio Casino holds licence ALSI-995769 from the Anjouan Offshore Finance Authority, the AML rules attached to that licence require us to know where a player's money comes from. It is a routine step, not an accusation.

Depending on your history, any of these papers may be requested.

Recent bank statements
Payslips from your employer
A sale agreement for property
Dividend or investment records
A letter from your accountant

Know before it lands

When will the casino ask for documents?

You will know which moments start a check and why each one exists.

Your first payout waits

Your first payout is the point where the licence requires a completed check, so photo ID, proof of address and a card image are requested.

Signing up at eighteen

Age comes first: a document showing you are 18 or older must be seen, and this can happen at sign-up or before the first deposit.

Your fresh wallet

A card or wallet added later gets its own check, because a new funding route changes the picture of where your money comes from.

A higher deposit ceiling

Higher limits mean larger sums moving through the account, so the licence asks for a fresh look at your income and savings.

Plain answers

Before the check, after the check

Betsio Casino keeps these answers short, so you can move on with your session.

How long does the verification take once I send my documents?+

Betsio Casino works to a window of 64 hours from the moment everything arrives. Simple sets of three papers usually clear well inside that. If something is blurred or expired, the clock restarts when you send a replacement.

Why is the casino asking where my money came from?+

The Anjouan Offshore Finance Authority licence requires the casino to know the origin of player funds, so this is routine AML work rather than suspicion of you. Answering it is the normal path to a settled account.

Do I have to verify before I withdraw, or can I play first?+

Yes, verification must be finished before your first withdrawal; the licence sets that as the latest point. Betsio Casino may also ask earlier, at registration or at the first deposit, so keep the three papers close.

What happens if my document gets refused?+

You get a message naming the problem, most often a crop, glare or an old address, and you send a fresh version of that one item. Nothing closes, and the 64-hour window starts again from the new upload.

Are my documents safe once I upload them?+

Yes, files travel over 256-bit TLS and are used only for this check, with details handled under the privacy contact at [email protected]. Ask there for anything about your own record.