Before the next deposit

Ready for responsible gambling at Betsio Casino?

Play only from 18+, and deposit limits, loss limits, session reminders, a cooling-off period and self-exclusion sit in every account.

Set a deposit limit

Licensed & auditedALSI-995769 (Anjouan Offshore Finance Authority). Independent audits by SIQ and iTech Labs.

Essentials first

Responsible gambling essentials

Four facts that settle age, licence, helpline and where to ask about limits.

Minimum age18+

LicenceAnjouan Offshore Finance Authority, ALSI-995769

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Before the first spin

Five controls that stay in your hands

You do not have to close the account to slow it down.

Set the cap first

A deposit limit caps how much can reach your balance in a window you pick. Switch it on before play begins, never after a loss.

Loss limits

The loss limits slider ends a session once net losses reach the figure you set. Use it when the amounts stop feeling small.

How long is a session?

Session reminders send a note at the interval you choose, so a long stretch becomes visible. Turn it on when time slips by unnoticed.

Take a break, keep the account

The cooling-off period closes play for a set break and reopens the account afterwards. Choose it when you want distance now and a return later.

Close the door properly

Self-exclusion closes your account to gambling; it is set in the casino account, this market having no national register. Choose it if a pause fails.

Before your next session

From guesswork to a figure on screen

Nothing here asks you to stop enjoying play, only to decide the size first.

Where is the profile menu?

Open the profile menu, then check that your verified name and email address match before you touch any setting.

Inside the limits section

In the limits section, read the figures already in place first, so you change only what you mean to change and leave the rest.

Deposits in, losses out

Pick the limit type that fits the worry: deposits for money coming in, losses for money going out, session reminders for long stretches.

A figure the account follows

Confirm the setting and read the summary line back to yourself, since the figure shown there is the one your account will follow.

Younger players blocked, relatives heard

An age gate that holds. Nobody under 18 opens an account here. Photo ID, proof of address and a card image are checked before any first withdrawal leaves.

Blocked first, not patched later. Gambling sites can be blocked on a shared laptop or phone through settings or filtering tools. Set the block yourself, before curiosity finds the login.

What if the person will not talk? A relative can raise the subject plainly, without blame or a lecture. Gambling Helpline Aotearoa answers on 0800 654 655 around the clock and takes free texts on 8006.

The quiet drift from play to strain

Noticing these signals early matters more than any single loss. Play carries a cost, and a limit set before the session, or a pause taken in your account, is the first step rather than a last one.

Read the list honestly; one or two may look familiar.

Depositing again sooner than you meant to
Chasing a shortfall with a bigger stake
Hiding your play from people close to you
Playing past the point you planned to stop
Spending money set aside for something else
Feeling restless on days you do not play
Borrowing to keep the session going

Where support sits

Who can I talk to in New Zealand?

This block settles who to reach in this country, at what cost and at what hour.

Gambling Helpline Aotearoa

A free line that answers any hour of the day or night, for players and for relatives who are worried. Calls are confidential, and a text option is available if speaking feels like too much. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Counselling at no charge, with peer and cultural support, across eighteen clinics nationwide. Staff answer on weekdays from morning until late afternoon, and a text channel runs alongside the phone line. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site, written for people who gamble and for their families. It sets out signs of harm, practical tips and a finder for support close to where you live. safergambling.org.nz

A pause for hours, an exclusion for longer

Stepping back for a few days. A time-out is a break of hours or days that you start yourself inside your profile. It keeps you out of the games for the period you choose, while the account stays open. Nothing can shorten it once it begins.

Closed for the long haul. Self-exclusion closes your access for a long period, up to two years, and it is started in your account settings. It cannot be undone early, so choose the length with care. During it, the platform stays closed to you.

Where the exclusion actually sits. New Zealand has no national self-exclusion register, so your casino account is where the exclusion is set. The helpline can carry the conversation further if you want support alongside the closure. Lengths follow the same terms as any exclusion.

Support and safeguards

What a pause cannot do that an exclusion can

Plain replies on limits, pauses, closure and where to turn for support.

My brother plays too much; can the helpline speak with family?+

Yes. Gambling Helpline Aotearoa takes calls around the clock, and relatives and friends are welcome to ring for guidance about a person they are worried about. Problem Gambling Foundation also offers free counselling and cultural support for families.

Will excluding myself here stop me playing at other casinos?+

No. Aotearoa New Zealand keeps no national self-exclusion register, so this exclusion covers your Betsio Casino account only. If other sites also concern you, each one needs its own request made through that account.

Can a self-exclusion be lifted before the period ends?+

No. An exclusion runs for the whole period chosen from the start, and nothing shortens it once it is in place. That fixed length is the reason to pick a stretch that matches what you actually need.

What do I send to support at [email protected] if I want the account shut?+

Write from your registered email address and ask for permanent closure, then complete any identity check the team requests. Once closed, the account stays closed, and a cooling-off period or self-exclusion remains the better path if you might return.

Where do I go to adjust a deposit limit after setting one?+

The same limits section of your account holds it. Open your profile, choose the limit, and set the new figure there; the account then follows that cap for future deposits.