Anjouan ALSI-995769+64 9 774 1349
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Contact guide

Betsio Casino Contact When You Need an Answer Today

Reach Betsio Casino support by live chat, e-mail or phone any hour of the day, every day of the week.

Talk to support 198,000+ players trust us
Paid today
279,059 NZ$
7,809 Players online now
Licensed & auditedALSI-995769 (Anjouan Offshore Finance Authority). Independent audits by SIQ and iTech Labs.
Fast payoutsAverage withdrawal clears in 18 minutes. NZ$55M paid weekly, up to NZ$36,000 per transaction.
Data protection256-bit TLS encryption. Your details are secure from signup to cashout.
Betsio Casino channels

Live chat, e-mail and phone in New Zealand

Use this when a question cannot wait and you want a person, not a search box.

Need an answer this minute?
Choose live chat for anything urgent: a stuck withdrawal or a login you cannot fix. A reply typically lands within four minutes, and the desk is staffed around the clock.
Start chat
What reaches [email protected]?
Send e-mail for anything with attachments, such as a payment card image or a statement. Messages to [email protected] typically get a reply within six hours, day or night.
Write
My bonus does not add up
Call +64 9 774 1349 (NZST) when talking it through is easier, for example a bonus you do not understand. Calls are typically picked up within five minutes, every hour.
Call
Help close to home

Support for players in New Zealand

This settles who answers you, when, and where to turn if play stops feeling safe.

How to reach us

New Zealand phone+64 9 774 1349
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who supervises us

Supervisory authorityAnjouan Offshore Finance Authority

Help nearby

Gambling helpGambling Helpline New Zealand
Complaint Steps

Your Complaint, Handled Step by Step

You will have sent a clear complaint and known exactly who reviews it next.

Dates, Screenshots and Account E-mail
Write to [email protected] with your account e-mail, the dates involved and any screenshots of the bonus or payment in question.
Before You Escalate, a Written Reply
Wait for the written reply, which keeps your complaint on record and gives you the reference you will need at every later stage.
Requesting a Senior Review
Ask the support team to pass your case to a senior supervisor if the reply misses the mark, and request a final decision in writing.
A Route Beyond the Casino
Take the matter to the Anjouan Offshore Finance Authority if that final answer still falls short, using the licence number ALSI-995769 in your message.
Betsio Casino routing

Department e-mail addresses at a glance

This settles which mailbox takes your question, so it never sits in the wrong queue.

Account

General support[email protected]
Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other matters

Complaints[email protected]
Privacy requests[email protected]
Business and partnerships[email protected]
Operator Facts

Licence Holder, Registration and Address

You will know the company, its licence and where written requests go.

The Company

Legal NameBetsio Casino LLC
Company Number185432 (Anjouan)
Registered AddressBandar Salaam, Mutsamudu

Licensing

RegulatorAnjouan Offshore Finance Authority
Licence NumberALSI-995769

Written Contact

Support E-mail[email protected]
Three Ways, Three Speeds

Late Night in New Zealand?

You will have picked the channel whose waiting time suits the hour you are in.

Live Chat

Live Chat Open24/7
Chat First ReplyAbout 4 minutes
Hours Shown InNZST

E-mail

E-mail Address[email protected]
E-mail ReplyAbout 6 hours

Phone

Phone Number+64 9 774 1349
Phone WaitAbout 5 minutes

Get free help beyond our doors

Independent services step in where a casino cannot. The Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work outside Betsio Casino, and each one is free to use.

The Problem Gambling Foundation of New Zealand. Counselling, peer support and family sessions at no cost, delivered by people who do not work for a casino.

Gambling Helpline New Zealand. Trained specialists answer calls and online messages about gambling harm, day or night, with no judgement.

Multi-Venue Exclusion Programme. One request bars you from gambling venues across participating sites and stays in force until you ask to lift it.

More
You are here, asking

What do players ask us most often?

This block removes the worry that your account, money or data is out of your hands.

trustWhat if I cannot log in and need support fast?+
Tell the agent the email address registered on your account and the last four digits of a payment card you used. Nothing else is needed. Our team will never ask for your password, and no request for one should be trusted.
trustWhat if I want to see or delete the data you hold?+
Send the request to [email protected] from your registered email address so we can match it to your account. We confirm what we store and act on erasure where the law allows. Some records must be kept for licensing reasons, and we will say which.
trustWhat happens when I ask you to close my account?+
Write to [email protected] or start a chat and say you want it closed. The account is shut, and any remaining balance is returned to you under our usual payment rules. Ask about self-exclusion too if you want a longer break.
trustWhat if my question comes up at three in the morning?+
Someone is at the desk every hour of every day, including weekends and public holidays. Live chat is the quickest route, and the team answers in English, German, Finnish and Norwegian. Questions are handled around the clock, not just in New Zealand business hours.
trustCan I get verified faster than sixty-four hours?+
Most checks finish well inside sixty-four hours when the documents are clear. Send a photo ID, proof of address and an image of the payment card you used to [email protected]. Blurred or cropped photos are the usual cause of delay.
trustWhere can I check your licence and who runs the site?+
Betsio Casino LLC holds licence ALSI-995769 from the Anjouan Offshore Finance Authority, with company number 185432. The registered address is Bandar Salaam, Mutsamudu. Games are audited by SIQ and iTech Labs.
trustDo I need to go further if support cannot fix it?+
Ask the agent to raise a formal complaint first, which you can also set out in writing to [email protected]. If our reply does not satisfy you, you may take the matter to the Anjouan Offshore Finance Authority as our licensing regulator.

Gather These and Skip the Queue

Set these five things beside you before you open a chat or call.

  • Registered e-mail address on the account
  • Photo ID, proof of address, card image
  • Dates and amounts of the payment
  • Screenshots of the error or message
  • Any reference number from earlier contact

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